You need help?
General
Cancel order
If you wish to cancel your order, please send an e-mail as soon as possible to service@heimplanet.com with your order number. As long as the order has not been packed, we can cancel it. After a successful cancellation you will receive an email and we will refund your payment immediately.
If your shipment has already been prepared for dispatch, we are unfortunately unable to cancel the order. You can exercise your right of cancellation within 14 days of receiving the goods and return them to us.
Defective product
If your product is defective, please contact our service team by e-mail: service[at]@heimplanet.com
In order to process your request quickly, we need the following information from you:
Please send us a copy/picture of your invoice for the defective product.
2. in order to process the defect quickly, we require a detailed description of the defect and a few pictures of the defect.
3. please also send us your complete address in case the item needs to be exchanged.
Coupon code
If you have received a voucher code, you can enter the code in the box provided at checkout.
If your voucher code does not work, the code is either no longer active, has already been used or the promotion period has expired.
Newsletter
Don't miss any news and become part of the community! Subscribe to our newsletter and be the first to know about new products, limited editions, promotions & much more!
Our newsletter is available in two language versions: for the English version click here - if you prefer the German version, just click here.
You don't want to receive our newsletter anymore? Unsubscribe from our English newsletter here or from our German newsletter here. You can also click on the UNSUBSCRIBE button at the end of the last newsletter you received from us.
Status of my order
We will send you an order confirmation by e-mail after your successful order. You will also receive an email from us when your package has been shipped and leaves our warehouse. If you have a customer account, you can check the status of your order at any time.
Payment methods
We offer the following payment options:
Credit card
A form will open where you can enter your credit card details. We will debit your account when we ship the ordered goods to you.
PayPal
You will be redirected to PayPal and have to log in and follow the instructions from PayPal.
Purchase on account (pay later with Klarna)
Pay by invoice after you have received the goods. Payment by instalments is also possible via Klarna (available in many countries).
Instant bank transfer
After completing the order process, you will be redirected to the corresponding homepage. Please log in and follow the instructions of the payment provider.
Amazon Pay
Simply log in to Amazon, select the desired delivery address and pay using the payment method stored with Amazon.
Google Pay
Simply sign in with your Google account, select the payment method of your choice (in your Google account) and order conveniently.
iDEAL
Please select your bank from the drop-down menu. This service is only available to customers who have a bank account with one of the banks listed.
Bank contact
Bancontact is a Belgian payment system through which consumers can make online transfers.
Tents
Initial setup
In this video you can see how the first assembly of your new tent is done.
Tent sizes
We have compiled the dimensions below so that you can be sure that all your equipment will fit. If you have any further questions, please don't hesitate to contact us!
FISTRAL : Inflatable tent for 1-2 people
KIRRA: Inflatable tent for 2 people + a lot of equipment
THE CAVE: Inflatable tent for 2-3 people
BACKDOOR: Inflatable tent for 4 people
NIAS: Inflatable tent for 4-6 people
MAVERICKS: Event/Expedition Tent
Clothing sizes
Size chart
Then you've come to the right place. Below you will find an overview of our size tables.
| Size | Chest | Hip | Shoulders | Sleeves |
|---|---|---|---|---|
| S | 48.5 cm | 47 cm | 41 cm | 22 cm |
| M | 51.5 cm | 50 cm | 43 cm | 23 cm |
| L | 54.5 cm | 53 cm | 45 cm | 24 cm |
| XL | 57.5 cm | 56 cm | 47 cm | 25 cm |
Returns
Return
You can return your order within 14 days of receiving it. It is important that the products are unworn and returned in the condition in which you received them.
How to do it :
1. pack the items you do not want to keep and return them in the condition in which you received them. You can then simply put the items in a box, seal the package, stamp the package and send it to the following address: HEIMPLANETc/o Veganbasics GmbH, Am Kiel-Kanal 2, 24106 Kiel, Germany
After the parcel has been handed over to the shipping company, we recommend that you keep the delivery receipt in a safe place so that you are covered in the event that the parcel is lost by the shipping company.
After your return has been received, we will check the returned items and then issue a credit to your chosen method of payment. Please note that in the case of a complete return, any shipping costs incurred will not be refunded.
Return conditions
We can only guarantee you a full refund if all items are returned in the condition they were in when they were delivered. Items must not be damaged, soiled, washed, altered or worn (except for fitting).
If items are returned, the purchase price will not be refunded and we will return the items to you. Please also note our return period of 14 days. Unfortunately, we cannot accept returns outside of this period.
If your ordered product(s) should have a defect, please contact our customer service immediately after you have received them. You can also send us photos of the defect directly so that we can find a solution for you as quickly as possible!
Shipping
Shipping
How long will my parcel be on the way? How much will it cost? You can find all the information about shipping here.
| Shipper | Country | Shipping costs | Delivery time |
|---|---|---|---|
| UPS National | Germany | 4,95 € | 1-3 |
| UPS Express | Germany | 17,95 € | 1 |
| UPS International (EU) | Belgium | 7,95 € | 2-4 |
| Denmark | 7,95 € | 2-4 | |
| France | 7,95 € | 2-4 | |
| Luxembourg | 7,95 € | 2-4 | |
| Monaco | 7,95 € | 2-4 | |
| Netherlands | 7,95 € | 2-4 | |
| Austria | 7,95 € | 2-4 | |
| Denmark | 7,95 € | 2-4 | |
| France | 7,95 € | 2-4 | |
| Italy | 7,95 € | 2-4 | |
| Monaco | 7,95 € | 2-4 | |
| Croatia | 7,95 € | 2-4 | |
| Poland | 7,95 € | 2-4 | |
| Slow. Rep. | 7,95 € | 2-4 | |
| Slovenia | 7,95 € | 2-4 | |
| Czech Rep. | 7,95 € | 2-4 | |
| Hungary | 7,95 € | 2-4 | |
| UPS International (EU) | Azores | 17,95 € | 7-10 |
| Finland | 17,95 € | 7-10 | |
| Greece | 17,95 € | 7-10 | |
| Ireland | 17,95 € | 7-10 | |
| Madeira | 17,95 € | 7-10 | |
| Portugal | 17,95 € | 7-10 | |
| Sweden | 17,95 € | 7-10 | |
| Spain | 17,95 € | 7-10 | |
| Canary Islands | 17,95 € | 7-10 | |
| Ceuta and Melilla | 17,95 € | 7-10 | |
| Northern Ireland | 17,95 € | 7-10 | |
| Bulgaria | 17,95 € | 7-10 | |
| Estonia | 17,95 € | 7-10 | |
| Latvia | 17,95 € | 7-10 | |
| Lithuania | 17,95 € | 7-10 | |
| Malta | 17,95 € | 7-10 | |
| Romania | 17,95 € | 7-10 | |
| Cyprus | 17,95 € | 7-10 | |
| UPS International (Non-EU) | Andorra | 17,95 € | 5-7 |
| Guernsey | 17,95 € | 5-7 | |
| Jersey | 17,95 € | 5-7 | |
| Liechtenstein | 17,95 € | 5-7 | |
| Norway | 17,95 € | 5-7 | |
| San Marino | 17,95 € | 5-7 | |
| Switzerland | 17,95 € | 5-7 | |
| Great Britain | 17,95 € | 5-7 | |
| Scotland | 17,95 € | 5-7 | |
| Wales | 17,95 € | 5-7 | |
| DHL World Parcel (EU+) | Belgium | 14,95 € | 3-4 |
| Denmark | 14,95 € | 3-4 | |
| France | 14,95 € | 3-4 | |
| Luxembourg | 14,95 € | 3-4 | |
| Monaco | 14,95 € | 3-10 | |
| Netherlands | 14,95 € | 3-4 | |
| Italy | 14,95 € | 3-4 | |
| Scotland | 14,95 € | 6-10 | |
| Wales | 14,95 € | 6-10 | |
| Azores | 14,95 € | 6-10 | |
| Finland | 14,95 € | 6-10 | |
| Greece | 14,95 € | 6-10 | |
| Ireland | 14,95 € | 6-10 | |
| Madeira | 14,95 € | 6-10 | |
| Austria | 14,95 € | 3-4 | |
| Portugal | 14,95 € | 6-10 | |
| Sweden | 14,95 € | 3-4 | |
| Spain | 14,95 € | 6-10 | |
| Canary Islands | 14,95 € | 6-10 | |
| Ceuta and Melilla | 14,95 € | 6-10 | |
| Northern Ireland | 14,95 € | 6-10 | |
| Croatia | 14,95 € | 6-10 | |
| Poland | 14,95 € | 3-4 | |
| Slow. Rep. | 14,95 € | 6-10 | |
| Slovenia | 14,95 € | 3-10 | |
| Czech Rep. | 14,95 € | 3-5 | |
| Hungary | 14,95 € | 6-10 | |
| Bulgaria | 14,95 € | 6-10 | |
| Estonia | 14,95 € | 6-10 | |
| Latvia | 14,95 € | 6-10 | |
| Lithuania | 14,95 € | 6-10 | |
| Malta | 14,95 € | 6-10 | |
| Romania | 14,95 € | 6-10 | |
| Cyprus | 14,95 € | 6-10 | |
| Andorra | 14,95 € | 6-10 | |
| Guernsey | 14,95 € | 6-10 | |
| Jersey | 14,95 € | 6-10 | |
| Liechtenstein | 14,95 € | 6-10 | |
| Norway | 14,95 € | 6-10 | |
| San Marino | 14,95 € | 6-10 | |
| Switzerland | 14,95 € | 3-5 | |
| DHL World Parcel | Albania | 24,95 € | 14-19 |
| Armenia | 24,95 € | 14-19 | |
| Azerbaijan | 24,95 € | 14-19 | |
| Belarus | 24,95 € | 14-19 | |
| Bosnia and Herzegovina. | 24,95 € | 14-19 | |
| Ceuta | 24,95 € | 14-19 | |
| Faroe Islands | 24,95 € | 14-19 | |
| Georgia | 24,95 € | 14-19 | |
| Gibraltar | 24,95 € | 14-19 | |
| Greenland | 24,95 € | 14-19 | |
| Iceland | 24,95 € | 14-19 | |
| Canary Islands | 24,95 € | 14-19 | |
| Kazakhstan | 24,95 € | 14-19 | |
| Kyrgyzstan | 24,95 € | 14-19 | |
| Kosovo | 24,95 € | 14-19 | |
| Macedonia | 24,95 € | 14-19 | |
| Mellila | 24,95 € | 14-19 | |
| Moldova | 24,95 € | 14-19 | |
| Montenegro | 24,95 € | 14-19 | |
| Russia | 24,95 € | 14-19 | |
| Serbia | 24,95 € | 14-19 | |
| Tajikistan | 24,95 € | 14-19 | |
| Turkey | 24,95 € | 14-19 | |
| Turkmenistan | 24,95 € | 14-19 | |
| Ukraine | 17,95€ | 14-19 | |
| Uzbekistan | 24,95 € | 14-19 | |
| Belarus | 24,95 € | 14-19 | |
| Anguilla | 24,95 € | 14-19 | |
| Antigua and Barbuda | 24,95 € | 14-19 | |
| Aruba | 24,95 € | 14-19 | |
| Bahamas | 24,95 € | 14-19 | |
| Barbados | 24,95 € | 14-19 | |
| Bermuda | 24,95 € | 14-19 | |
| Bonaire | 24,95 € | 14-19 | |
| Curacao | 24,95 € | 14-19 | |
| Dom. Rep. | 24,95 € | 14-19 | |
| Dominica | 24,95 € | 14-19 | |
| Grenada | 24,95 € | 14-19 | |
| Guadeloupe | 24,95 € | 14-19 | |
| Haiti | 24,95 € | 14-19 | |
| Jamaica | 24,95 € | 14-19 | |
| Maiden | 24,95 € | 14-19 | |
| British Virgin Islands | 24,95 € | 14-19 | |
| Cayman Islands | 24,95 € | 14-19 | |
| Martinique | 24,95 € | 14-19 | |
| Mexico | 24,95 € | 14-19 | |
| Montserrat | 24,95 € | 14-19 | |
| Puerto Rico | 24,95 € | 14-19 | |
| Saba | 24,95 € | 14-19 | |
| St Barthélemy | 24,95 € | 14-19 | |
| Saint Kitts-Nevis | 24,95 € | 14-19 | |
| St. Eustatius | 24,95 € | 14-19 | |
| Saint Lucia | 24,95 € | 14-19 | |
| St Maarten | 24,95 € | 14-19 | |
| St. Vinc. and Gren. | 24,95 € | 14-19 | |
| Trinidad Tobago | 24,95 € | 14-19 | |
| Turks and Caicos Islands | 24,95 € | 14-19 | |
| Union Island | 24,95 € | 14-19 | |
| China | 24,95 € | 14-19 | |
| Hong Kong | 24,95 € | 14-19 | |
| India | 24,95 € | 14-19 | |
| Japan | 24,95 € | 14-19 | |
| Singapore | 24,95 € | 14-19 | |
| Taiwan | 24,95 € | 14-19 | |
| Thailand | 24,95 € | 14-19 | |
| Australia | 24,95 € | 14-19 | |
| Brazil | 24,95 € | 14-19 | |
| Indonesia | 24,95 € | 14-19 | |
| Malaysia | 24,95 € | 14-19 | |
| Mongolai | 24,95 € | 14-19 | |
| Philippines | 24,95 € | 14-19 | |
| South Korea | 24,95 € | 14-19 | |
| Israel | 24,95 € | 14-19 | |
| United States | 24,95 € | 14-19 |
We ship all products from our German warehouse. Customers are responsible for paying any additional costs (customs, duties and taxes).
Your country is not listed in the overview? No problem, just contact our customer service and we will be happy to help you!
Exchange
Exchange
Unfortunately, a direct exchange is not possible, as we cannot guarantee the availability of the desired product. If you would like to exchange an item, simply reorder your desired item and return your first order to us. We will refund the purchase amount within 14 days of receiving your return.
Alternatively, you can contact our customer service to check the availability of your desired product.
Re-Store Program
You want to be part of the family?
When you travel, you feel alive. All your senses are awake and always expecting something new. You are constantly adapting to new situations, new people, new cultures and new environments.
