Lifetime Support & Warranty
OUR COMMITMENT TO QUALITY IS MORE THAN JUST WORDS, IT IS A LIFELONG PHILOSOPHY!
All HEIMPLANET products are built to withstand the harsh test of time. We use only durable materials that are crafted to ensure long-lasting performance even in the toughest environments. We take full responsibility for the high quality of our products. If you ever find that one of our products is not performing as promised, simply contact us here or contact one of our official dealers.
If your product has any problems and does not meet our standards, we will repair or exchange it free of charge. In other cases, we will arrange for your product to be repaired for a reasonable fee. If repair is not possible, we will offer you the option of adding the product to our Re-Store/Recyclingprogram . Please understand that we cannot be held responsible for damage caused by improper use or the natural life of the product. If you have any questions, please contact us or one of our certified dealers. For international warranty claims, the customer is responsible for the cost of shipping to our warehouse, import fees, duties, levies and VAT.
If you have any questions regarding returns, simply send an e-mail to: service[at]heimplanet.com