Student Assistant Customer Service (m/f/d)

We are looking for a student assistant (as a working student, at least 10-12 hours per week) for our Customer Service. You will work close to our products and be in constant contact with the team, our brand ambassadors and our logistics partners.

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The adventure includes the following tasks:

• You make our customers happy by taking care of their inquiries via phone & email
• Replacement of product components (small/simple repair service) - don't worry, you don't have to be MacGyver to pull this off.
• In case of major damage: coordination with our external repair service
• Ambassador program: you supply our brand ambassadors with our products and take back our rental tents
• Help out everywhere in the office where it burns and you can contribute your knowledge and skills
• You can arrange your own times in consultation with the team

This is what you bring with you on your exploration tour with us:

• Friendly demeanour, ideally always with a smile on your lips that you can also hear through the phone
• An eye for what needs to be done. Because we all work on our own responsibility and enjoy a lot of creative freedom that wants to be filled!
• Knowledge of German at native speaker level and confident English
• Inquisitiveness bigger than our MAVERICKS, the biggest tent in our range
• Strong hands-on mentality & a real desire to advance our mission together with us as a team
• A little craftsmanship is needed
• Affinity for the sports and outdoor industry

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Type of employment:

• Working student job or marginal employment (on 520 € basis)
• Partly in the office (for returns processing and repairs, etc.) and partly remote/from home office possible
• at least 10-12 hours / week at 13 EUR/hour hourly wage

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What we offer:

We strongly believe that everyone needs different things to flourish at work. Therefore, we naturally want to take this into account as much as possible on an individual basis, but here is an excerpt of what we offer our team:

• Work independently and responsibly as part of a team that loves the products they create and sell.
• 40% discount on all our products for our employees.
• Possibility to rent the equipment for your next adventure from us.
• Work at eye level and short decision-making paths - you work closely with the founders.
• An open ear for your own ideas that you think will take the business to a new level.
• An appropriate salary commensurate with your experience
• We completely trust that everyone takes their job seriously - that's why we work with flexible working hours and with a flexible home office component
• A great office and store in the heart of the Hafencity with a special flair, events and good coffee (Siebträger!).
• The legendary Season Opening Event, in which you can of course also participate

We look forward to receiving your application including cover letter, CV and anything else you think should be relevant to: jobs@heimplanet.com

If you like it with us and our cooperation is successful, we will also be happy to talk about possibilities of taking over!