30-DAY Satisfaction Guarantee
Experience our tents - risk-free.
For anyone who has ever seen a HEIMPLANET tent in live and in action, the advantages of our technology become apparent quickly. That's why our tents are popular with beginners and professionals alike and used worldwide for a wide variety of adventures and expeditions. We now want to give you the opportunity to experience this for yourself.
100% satisfaction guaranteed.
Test your tent where it belongs: outdoors!
Some things you have to experience live - and by that we don't just mean the living room.
Use it for 30 days in all weathers.
How is the quality of construction? What do the materials feel like? How does it perform in strong winds? Will I stay dry? Find out! Completely risk-free.
Not satisfied? No problem.
Contact us within 30 days of delivery to arrange a return. Simply send back your used tent and you will receive a refund for the purchase price.
Return policy:
Functionality
The tent must be complete. It must not show any signs of deliberate damage and must be fully functional.
moisture
The tent must be completely dry before it is put back in the box to prevent mold from forming during return shipping.
Dirt
The tent must be cleaned of obvious dirt before being returned. This simply makes the service team's job that much easier.